Didion’s pacesetting Customer Care Standards aren’t mere suggestions; they are promises you can always count on.
Our Promises to All Customers:
We know you value responsiveness. We will respond to all orders, inquiries and requests within one business day.
We know you value timeliness, and because your time is important to us:
- We will strive for on-time deliveries.
- We will notify you in advance in the event we experience a delay.
- We pledge to protect a five business day lead time from the receipt of your order to the day it ships on most products.
Because building and maintaining strong relationships with our partners means everything to us:
- We will strive to visit all of our customers at least once a year.
- We will routinely conduct customer satisfaction surveys.
- We will provide proactive communications to all of our customers.
- We will strive to be the easiest company to do business with.
We promise to always live our core values of: