Didion’s pacesetting Customer Care Standards aren’t mere suggestions; they are promises you can always count on.
Our Promises to All Customers:
We know you value responsiveness. We will respond to all orders, inquiries and requests within one business day.
We know you value timeliness. We pledge to protect a five-day lead time from the receipt of your order to the day it ships.
We know that you value strong relationships as much as we do. We will strive to visit our customers annually and proactively seek out feedback in the spirit of continual improvement.
We will partner with your QA team to ensure we meet your quality and food safety program.
We promise to always live our core values: Safe, Smart, Humble, Hungry and Team. This results in the best possible customer experience, every time.